Call Center Representative (Part-Time) - Just 4 Girls Salon Atlanta

We are seeking an energetic and reliable individual to join our team as a Call Center Representative. The successful candidate will be responsible for answering incoming calls, utilizing company policies to schedule appointments, and directing calls to our salons when necessary.  Our Call Center Representatives are often the first point of contact our clients have with us, so we are interested in individuals that have a commitment to client satisfaction and can efficiently schedule appointments to maximize the number of clients we can provide excellent service to. The ideal candidate has excellent communication and multitasking skills, a positive attitude, and a strong work ethic. This is a part-time position that works on Friday, Saturday, and Sunday.

Responsibilities

• Answer phone calls to our dedicated scheduling line and book appointments for services


• Maintain customer satisfaction ratings based on explicit criteria set forth by the company


• Call clients two days prior to their appointments to remind them of their day and time


• Change appointments for clients and communicate with other members of the team about changes to the schedule.


• Send reminder emails and texts  to clients about upcoming appointments


• Input data into the company computer platform to keep each customer record updated


• Work in emergency appointments and resolve scheduling conflicts

Skills & Qualifications

• High school diploma or GED required


• Strong computer skills


• Excellent interpersonal communication skills


• High level of professionalism


• Must be available to work weekends


• Must be available to work some holidays


• Strong problem-solving abilities


• Knowledge of hair care highly desired